Cancellation Policy

At RootBloom, we understand that circumstances may arise where you need to cancel your order. We strive to provide a seamless and convenient shopping experience, including a straightforward cancellation policy. Please take a moment to review our cancellation policy below:

1. Cancellation Timeframe:

You may cancel your order within 24 hours of placing it. After this timeframe, we cannot guarantee that your cancellation request can be accommodated as our team may have already begun processing your order for shipment.

2. How to Cancel:

To cancel your order, please contact our customer support team as soon as possible. You can reach us by email at admin@shoppers-clinic.com or through our contact page. Please provide your order number and the reason for cancellation in your communication to expedite the process.

3. Refund Process:

If your cancellation request is approved within the specified timeframe, we will initiate a refund to your original payment method. Please note that it may take up to 10 business days for the refund to be processed and for the funds to appear in your account. The exact timeframe may vary depending on your bank or credit card company.

4. Partial Cancellations:

If you wish to cancel only a portion of your order, please specify the items you would like to cancel when contacting our customer support team. We will do our best to accommodate your request, but please note that partial cancellations may affect any applicable discounts, promotions, or free shipping thresholds that were applied to your original order.

5. Communication:

We strive to maintain open lines of communication with our customers. If there are any changes or updates regarding your cancellation request, we will promptly notify you via email or phone. Please ensure that the contact information provided during the ordering process is accurate and up to date.

6. Exceptions:

Please note that certain products or promotions may be exempt from cancellation. This includes limited edition items, personalized products, or items that have already been shipped. If you have any questions or concerns about cancelling a specific item, please contact our customer support team for further assistance.

7. Contact Information:

If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to contact us. Our customer support team is available to assist you. You can reach us by email at admin@shoppers-clinic.com or through our contact page.

We value your satisfaction and strive to provide the best possible service. Thank you for choosing RootBloom!