Refunds and Refund Policy

 

 

At RootBloom, we understand that sometimes things don't go as planned. If you are not completely satisfied with your purchase, we offer a refund policy to ensure your peace of mind.

Our refund policy allows you to request a refund within 30 days of your purchase. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a refund, please contact our customer support team with your order details. They will guide you through the process and provide you with the necessary instructions.

Once we receive your returned item, our team will inspect it to ensure that it meets the refund criteria. If everything checks out, we will process your refund within 7 business days.

Please note that the refund will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.

If you receive a refund, the cost of return shipping will be deducted from your refund. However, if the return is due to an error on our part or a defective item, we will cover the return shipping costs.

Refunds are typically credited for the full purchase price of the item, excluding any applicable taxes or shipping fees.

It's important to keep in mind that certain items may not be eligible for a refund. This includes perishable goods, such as fresh produce, as well as items that are intimate or sanitary in nature, such as spices or herbs.

If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with RootBloom.